GENERAL TERMS AND CONDITIONS OF SALE FOR INDIVIDUALS

Trackap SAS

Effective as of September 22, 2026

Article 1 – Seller Identification and Scope

1.1 Seller

This website is operated by Trackap SAS, a simplified joint-stock company with a share capital of €29,543, registered with the Trade and Companies Register under number 851 850 172 R.C.S. Lille Métropole.

  • Registered office: 435 rue de Marquette, 59118 Wambrechies, France.
  • Email address: contact@trackap.com
  • Telephone: (+33) 7 65 68 26 59
  • Intra-Community VAT number: FR71851850172

1.2 Scope

These General Terms and Conditions of Sale (hereinafter the "GTC") apply, without restriction or reservation, to all sales of products and associated services concluded on the Trackap website by buyers who are consumers or non-professionals within the meaning of the French Consumer Code (hereinafter the "Customer" or the "Buyer"), for their personal use.

Any order placed on the website implies the Customer's full and complete acceptance of these GTC, as evidenced by checking the box provided for this purpose before confirming payment.

Article 2 – Products and Availability

The products offered are electronic devices and connected trackers, as well as any associated subscriptions or applications. The essential characteristics of the products, their photographs, and their technical specifications are presented on the website. The photographs and visuals are for illustrative purposes only and may not alter the substantial characteristics of the product.

Product offers are valid as long as they are visible on the website, subject to available stock. In the event of an exceptional product unavailability after the order has been confirmed, the Customer will be informed as soon as possible by email and refunded in full within 14 days.

 

Article 3 – Order

To place an order on the website, the Customer follows these steps:

  1. Select products and add them to the cart;
  2. Confirm the contents of the cart;
  3. Identify the Customer (create an account or enter billing and delivery details);
  4. Choose a delivery method;
  5. Choose a payment method and review/accept the GTC;
  6. Finalize the order with a payment obligation ("Order with payment obligation").

Upon receipt of payment, Trackap will send the Customer an email confirmation containing the order details, the invoice, and a copy of these GTC on a durable medium (PDF format or direct link).

 

Article 4 – Prices and Payment Terms

4.1 Prices

The prices indicated on the website are expressed in Euros (€) and are inclusive of all taxes, taking into account the VAT applicable on the date of the order.

Delivery fees are indicated before the final confirmation of the order and charged separately, unless otherwise stated (e.g., free delivery promotional offer).

4.2 Payment

The price is payable in full on the date the order is placed, using the secure payment methods offered on the website (bank card, electronic wallet, or any other displayed payment method). Transactions are fully secured by our payment provider's protocol.

Article 5 – Delivery

5.1 Locations and Timeframes

Products are delivered to the delivery address provided by the Customer at the time of the order (mainland France and the geographical areas offered at the time of purchase).

Indicative delivery timeframes are provided before the order is confirmed. In accordance with Article L. 216-1 of the French Consumer Code, unless a specific timeframe is stated, delivery will take place no later than 30 calendar days after the conclusion of the contract.

5.2 Delivery Delay

In the event of a delay beyond the agreed timeframe that cannot be attributed to force majeure or the Customer's actions, the Customer may instruct Trackap to complete delivery within a reasonable timeframe by registered letter with acknowledgment of receipt or in writing on a durable medium. If delivery does not occur within this new timeframe, the Customer may terminate the contract and request a full refund within 14 days.

5.3 Receipt and Transfer of Risk

In accordance with Article L. 216-2 of the French Consumer Code, any risk of loss or damage to the products is transferred to the Customer at the moment the Customer, or a third party designated by them, takes physical possession of the goods.

The Customer is encouraged to check the condition of the package and the products upon receipt. In the event of apparent damage (opened or torn package, broken product), it is recommended to make reservations with the carrier and contact Trackap customer service to facilitate the processing of the claim.

 

Article 6 – Statutory Right of Withdrawal

6.1 Principle and Timeframe

In accordance with Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days to exercise their right of withdrawal without having to justify their decision or bear any costs other than the direct costs of returning the goods.

The period begins on the day the Customer, or a third party designated by them (other than the carrier), takes physical possession of the goods (or the last item in the event of staggered delivery).

6.2 Exercise Procedures

To exercise this right, the Customer must notify Trackap of their decision to withdraw before the 14-day period expires, using an unambiguous statement (for example, by registered letter with acknowledgment of receipt or by email to the customer service address), or by using the standard withdrawal form provided in Annex 1 hereto.

6.3 Return Procedures and Costs

The Customer must return the product to Trackap no later than fourteen (14) days after communicating their decision to withdraw.

  • Return costs: The direct costs of returning the goods are borne exclusively by the Customer, unless Trackap expressly offers to cover them or provides a prepaid label.
  • Product condition: The product must be returned complete (accessories, user manual, cables) and in its original condition. The Customer may only be held liable for depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods.

6.4 Refund

Trackap will refund the Customer in full all sums paid, including the initial standard delivery fees (additional costs related to a more expensive delivery method expressly chosen by the Customer are not refunded), within a maximum period of fourteen (14) days from the date Trackap is informed of the decision to withdraw. Trackap may defer the refund until the goods have been physically recovered or until the Customer has provided proof of their shipment, whichever occurs first.

 

Article 7 – Statutory Warranties

Trackap is liable for non-conformity of the goods with the contract under the conditions set out in Articles L. 217-3 et seq. of the French Consumer Code and for hidden defects in the sold item under Articles 1641 et seq. of the French Civil Code.

7.1 Statutory Warranty of Conformity (Articles L. 217-3 to L. 217-20 of the French Consumer Code)

When acting under the statutory warranty of conformity, the consumer:

  • Has a period of two (2) years from the delivery of the goods to take action;
  • May choose between the repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-12 of the French Consumer Code;
  • Is not required to prove the existence of the non-conformity of the goods during the twenty-four (24) months following the delivery of new goods.

The statutory warranty of conformity applies independently of any commercial warranty that may have been granted.

7.2 Statutory Warranty Against Hidden Defects (Articles 1641 to 1649 of the French Civil Code)

The consumer may choose to invoke the warranty against hidden defects in the sold item under Article 1641 of the French Civil Code. In this event, they may choose between rescinding the sale or obtaining a reduction in the purchase price in accordance with Article 1644 of the French Civil Code. The action must be brought within two (2) years from the discovery of the defect.

 

Article 8 – Intellectual Property

All elements of the Trackap website, as well as embedded software, applications, documentation, images, trademarks, and logos, are the exclusive intellectual property of Trackap or its partners. Any reproduction, exploitation, redistribution, or use of the website's elements without express written consent is strictly prohibited.

 

Article 9 – Personal Data (GDPR)

Trackap collects and processes the Customer's personal data for the purposes of order management, delivery, invoicing, and after-sales service. In accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act, the Customer has the right to access, rectify, erase, restrict processing, and object to the processing of their data.

These rights may be exercised by email at: privacy@trackap.com

For further details, the Customer is encouraged to consult the [Privacy Policy] available on the website.

 

Article 10 – Dispute Resolution and Consumer Mediation

In the event of a dispute or disagreement arising from an order, the Customer must first contact Trackap customer service to attempt to reach an amicable solution:

  • By mail: SAS Trackap – Customer Service – 435 rue de Marquette, 59118 Wambrechies
  • By email: contact@trackap.com

Consumer Mediation:

In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer Code, if a written complaint submitted to customer service is unsuccessful or if no response is received within two (2) months, the consumer may submit the dispute free of charge to a consumer mediator.

The Customer may also use the European Online Dispute Resolution (ODR) platform, accessible at the following address: https://ec.europa.eu/consumers/odr.

If an amicable solution cannot be reached, any dispute shall fall under the jurisdiction of the competent French civil courts.

 

Annex 1 – Sample Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To:

SAS Trackap

435 rue de Marquette, 59118 Wambrechies, France

Email: contact@trackap.com

I hereby notify you of my withdrawal from the contract for the sale of the goods listed below:

  • Ordered on: [___ / ___ / ______]

  • Received on: [___ / ___ / ______]

  • Order number: [________________________]

  • Name of the consumer(s): [________________________]

  • Address of the consumer(s): [________________________]

Signature of the consumer(s) (only if this form is submitted on paper):

Date: [___ / ___ / ______]