GENERAL TERMS AND CONDITIONS OF SALE FOR INDIVIDUALS

SAS Trackap Company

In effect as of September 22, 2026

Article 1 – Seller identification and scope of application

1.1 Seller

This website is published by the company SAS Trackap, a simplified joint-stock company with capital of €24,368, registered with the Trade and Companies Register under number 792 350 514 R.C.S. Lille Métropole.

  • Registered office: 435 rue de Marquette, 59118 Wambrechies, France.
  • Email address: contact@trackap.com
  • Telephone: (+33) 7 65 68 26 59
  • Intracommunity VAT number: FR71851850172

1.2 Scope of application

These General Terms and Conditions of Sale (hereinafter the "GTCS") apply, without restriction or reservation, to all sales of products and associated services concluded on the Trackap website by buyers with the status of consumer or non-professional within the meaning of the Consumer Code (hereinafter the "Client" or "Buyer"), for their personal use.

Any order placed on the site implies full and complete acceptance of these GTCS by the Client, expressed by checking the box provided for this purpose before validating the payment.

Article 2 – Products and availability

The products offered are electronic devices and connected trackers, as well as any associated subscriptions or applications. The essential characteristics of the products, their photographs, and their technical specifications are presented on the site. Photographs and visuals are illustrative in nature but do not alter the substantial characteristics of the product.

Product offers are valid as long as they are visible on the site, subject to available stock. In the event of an exceptional product unavailability after the order has been validated, the Client will be informed as soon as possible by email and will be fully refunded for the sums paid within 14 days.

 

Article 3 – Ordering

To place an order on the site, the Client follows these steps:

  1. Select products and add to the cart;
  2. Validate the cart contents;
  3. Identify the Client (create an account or enter billing and shipping details);
  4. Choose the delivery method;
  5. Choose the payment method and consult/accept the GTCS;
  6. Finalize the order with the obligation to pay ("Order with payment obligation").

As soon as payment is registered, Trackap sends the Client an acknowledgement of receipt via email containing the order details, the invoice, and a copy of these GTCS on a durable medium (PDF format or direct link).

 

Article 4 – Prices and payment terms

4.1 Price

Prices indicated on the site are in Euros (€) and are inclusive of all taxes (TTC), taking into account the VAT applicable on the day of the order.

Delivery costs are indicated before final validation of the order and are charged extra, unless otherwise stated (e.g., free delivery promotional offer).

4.2 Payment

The price is payable in full on the day the order is placed, using the secure methods offered on the site (bank card, electronic wallet, or any other displayed payment method). Transactions are fully secured by our payment provider's protocol.

Article 5 – Delivery

5.1 Locations and deadlines

Products are delivered to the delivery address provided by the Client during the order process (metropolitan France and geographical zones offered during the purchase).

Indicative delivery times are communicated before order validation. In accordance with Article L. 216-1 of the Consumer Code, in the absence of a specific deadline, delivery takes place at the latest 30 calendar days after the contract is concluded.

5.2 Delivery delay

In the event that the agreed deadline is exceeded and is not due to force majeure or the Client's actions, the Client may instruct Trackap to make the delivery within a reasonable additional period by registered letter with acknowledgement of receipt or in writing on a durable medium. If delivery has not occurred within this new period, the Client may cancel the contract and request a full refund of the sums paid within 14 days.

5.3 Receipt and transfer of risk

In accordance with Article L. 216-2 of the Consumer Code, any risk of loss or damage to the products is transferred to the Client at the moment the Client, or a third party designated by them, takes physical possession of the goods.

The Client is encouraged to check the condition of the package and products upon receipt. In the event of apparent damage (open or torn package, broken product), it is recommended to file a complaint with the carrier and contact Trackap's customer service to facilitate the processing of the claim.

 

Article 6 – Legal right of withdrawal

6.1 Principle and deadline

In accordance with Article L. 221-18 of the Consumer Code, the consumer Client has a period of fourteen (14) calendar days to exercise their right of withdrawal without having to justify their decision or bear costs other than the direct costs of returning the goods.

The period begins from the day the Client, or a third party designated by them (other than the carrier), takes physical possession of the good (or the last good in the case of staggered delivery).

6.2 Procedures for exercise

To exercise this right, the Client must notify their decision to withdraw before the 14-day period expires by means of an unambiguous statement (e.g., by registered letter with AR or by email to the customer service address), or by using the standard withdrawal form appearing in Annex 1 of these terms.

6.3 Return procedures and costs

The Client must return the product to Trackap no later than fourteen (14) days after communicating their decision to withdraw.

  • Return costs: The direct costs of returning the goods are borne exclusively by the Client, unless Trackap expressly offers to cover them or provides a prepaid label.

  • Condition of the product: The product must be returned complete (accessories, instructions, cables) and in its original condition. The Client's liability may only be incurred in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the goods.

6.4 Refund

Trackap refunds the Client for all sums paid, including initial standard delivery costs (additional costs related to a more expensive delivery method expressly chosen by the Client are not refunded), within a maximum of fourteen (14) days from the date on which Trackap is informed of the decision to withdraw. Trackap may defer the refund until actual recovery of the goods or until the Client has provided proof of shipment of these goods, the date retained being that of the first of these facts.

 

Article 7 – Legal guarantees

Trackap is liable for non-conformity defects of the goods with the contract under the conditions of Articles L. 217-3 et seq. of the Consumer Code and for latent defects of the sold item within the meaning of Articles 1641 et seq. of the Civil Code.

7.1 Legal guarantee of conformity (Articles L. 217-3 to L. 217-20 of the Consumer Code)

When acting on the legal guarantee of conformity, the consumer:

  • Benefits from a period of two (2) years from the delivery of the goods to act;
  • May choose between repair or replacement of the goods, subject to the cost conditions provided for by Article L. 217-12 of the Consumer Code;
  • Is exempt from providing proof of the existence of the non-conformity of the goods during the twenty-four (24) months following the delivery of the goods for new items.

The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

7.2 Legal guarantee against latent defects (Articles 1641 to 1649 of the Civil Code)

The consumer may decide to implement the guarantee against latent defects of the sold item within the meaning of Article 1641 of the Civil Code. In this case, they may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code. The action must be brought within two (2) years from the discovery of the defect.

 

Article 8 – Intellectual property

All elements of the Trackap website, as well as embedded software, applications, documentation, images, trademarks, and logos, are the exclusive intellectual property of Trackap or its partners. Any reproduction, exploitation, redistribution, or use of the elements of the site without express written consent is strictly prohibited.

 

Article 9 – Personal data (GDPR)

Trackap collects and processes the Client's personal data for the needs of order management, delivery, billing, and after-sales service. In accordance with the General Data Protection Regulation (GDPR) and the amended Data Protection Act, the Client has the right to access, rectify, erase, limit, and object to the processing of their data.

These rights are exercised by email at: [dpo@trackap.com / contact@trackap.com].

For more details, the Client is invited to consult the [Privacy Policy] available on the site.

 

Article 10 – Dispute resolution and consumer mediation

In the event of a dispute or litigation arising in connection with an order, the Client must first contact Trackap's customer service to attempt to reach an amicable solution:

  • By mail: SAS Trackap – Customer Service – 435 rue de Marquette, 59118 Wambrechies

  • By email: contact@trackap.com

Consumer mediation:

In accordance with the provisions of Articles L. 612-1 et seq. of the Consumer Code, in the event of a failure of a written complaint to customer service or the absence of a response within two (2) months, the consumer may submit the dispute free of charge to a consumer mediator.

  • Mediator Name: [Name of the affiliated mediation body, e.g., CM2C / FEVAD e-commerce mediator / AME Conso]

  • Postal address: [Mediator's address]

  • Website: [Mediator's URL link]

The Client may also use the European Online Dispute Resolution (ODR) platform accessible at the following address: https://ec.europa.eu/consumers/odr.

Failing an amicable resolution, any dispute is subject to the jurisdiction of the competent French civil courts.

 

Annex 1 – Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of:

SAS Trackap

435 rue de Marquette, 59118 Wambrechies, France

Email: contact@trackap.com

I hereby notify you of my withdrawal from the contract concerning the sale of the good below:

  • Ordered on: [___ / ___ / ______]

  • Received on: [___ / ___ / ______]

  • Order number: [________________________]

  • Consumer name(s): [________________________]

  • Consumer address(es): [________________________]

Signature of the consumer(s) (only in case of notification of this form on paper):

Date: [___ / ___ / ______]